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Frequently Asked Questions

Frequently Asked Questions

What is an Access Account and how do I get one?
Answer: Your Penn State Access Account allows you to access technology resources like computers, library resources and the Penn State network. You will need to have an Access Account to use the computers on campus, to check grades, register for classes, to dial-in from home or check books out of the library. You can get your Access Account in the Dawson 115 Computer Lab by swiping your Penn State ID card on a special Signature Station Computer (white computers located near the lab attendant area). Student attendants are available to assist you. Please bring photo-id with you. You can also see the IT Support Center staff in Dawson 116 for assistance. It is recommended that you call 963-2551 for an appointment to get your access account if you do not have a PSU id+ card.

How do I change my password?
Answer: You should change your password as soon as you receive your account. Go to the website: https://www.work.psu.edu/ . You can find the rules for creating your access account password at: http://css.its.psu.edu/internet/password.html

How do I connect to Penn State to use the Internet and access the Penn State Libraries from home?
Answer: Penn State provides dial-in connections for students, faculty and staff. You will need to load some software on your home computer to dial-in to Penn State. Pick up a copy of the PAC-ITS CD in Dawson 115. When you take this CD home, read the instructions located on the CD carefully. If the dial-in number (963-2098) is a toll call for you, then long-distance toll charges will be applied to your phone bill.

If you have your own Internet Service Provider (like AOL, Epix or others), you may need to use the VPN client to gain access to some Penn State resources. You can get more information about downloading and using the VPN client at
http://aset.its.psu.edu/vpn/ or by calling the IT Support Center at 963-2551.

I have another email address (e.g., on AOL). Can I forward my Penn State email to that account?
Answer: You can change your forwarding address at the website https://www.work.psu.edu/ by selecting that option from the sidebar on the right side of the web page. Keep in mind that some of your instructors may require that you use your Penn State email address (and not your other email address) when submitting assignments. While you can forward your email, it is strongly recommended that you keep your Penn State email separate from other email accounts by using Webmail (see checking your Penn State email below).

My Access Account does not work. What should I do?
Answer: Double check that you are entering all information in lowercase letters. If it still does not work, see the IT Support Center Staff in Dawson 116.

How can I check my Penn State email?
Answer: You can access your email from the web by accessing the website, https://webmail.psu.edu/ . Alternatively, you can access your email in the computer lab using the Eudora email client or from home using Eudora by installing it from the PAC-ITS CD.

What is Angel ?
Answer: Angel is a course management system. If your course is using angel, you can login by going to http://angel.psu.edu/ or http://cms.psu.edu/ . This is where you can find your course assignments, syllabi and other important information specific to the course you are taking now. You may receive email from your instructor in Angel and you can also receive email from the university via webmail, so be sure to check both places.

Can I install my own programs on the machines in the Computer Lab?
Answer: No. Because of copyright and licensing restrictions, students may not download and install programs in the computer lab.

How can I save my work I do in the computer lab?
Answer: You can save your work to a CD, a zip disk, or USB removable drive. You can also save it to your U: drive or PASS space, special storage areas available to all Penn State students. See the IT Support staff to investigate the best option for you. Files stored directly on the hard drives of the computers in the lab can be deleted at any time, so be sure to save your work on other media.

How can I get a copy of my schedule, grades, or transcript? Can I pay my bill online?
Answer: You can access this information on line using http://elion.psu.edu/ . You can access eLion from any computer in the computer lab, your home computer or from special eLion kiosks in Dawson 6 and Dawson 8.

I have my own laptop. Can I use it on campus?
Answer: Yes. Students with laptops with wireless network cards can access the Penn State network in the Library and Study Learning Center and soon in the Dawson Building and Gallagher Conference Center. You will need to install the VPN dialer to gain access to the network. Assistance with setting up your computer to use the wireless network is available at the IT Support Center in Dawson 115/116 or at the web site. http://aset.its.psu.edu/vpn/

I heard that we could get free software. Where do I go for my free software?
Answer: Norton Antivirus is free for all Penn State students on the PAC-ITS CD. Pick up your PAC-ITS software in Dawson 116. Additional Microsoft software is available for students and instructions for borrowing or downloading the software will be distributed the first 2 weeks of classes.

Can I buy software or a computer through Penn State and get a better price?
Answer: Penn State operates its own computer store that offers student pricing on software and sells computers, printers and other peripherals. You can access the computer store online at http://computerstore.psu.edu/

Where can I get help for questions that aren't covered in this FAQ?

Penn State Worthington Scranton
Information Technology Support Center

Marilee Mulvey
Director, Information Technology

Robert Notari
IT Support Specialist

Ryan Moskalczak

Feel free to stop by Dawson 116 if you have any additional questions related to technology at Penn State Worthington Scranton. Our hours are usually Monday through Friday from 8am to 5pm, but we are also available other times by appointment.